Shipping policy

Shipping Update for Our U.S. Customers

We’d like to let you know about an important update regarding shipments from Canada to the United States.

 • U.S. customs regulations now require all parcels, regardless of order value, to be subject to import duties and taxes.

 • These fees need to be settled in advance before your parcel can be released for delivery.

 • If duties remain unpaid, parcels may experience delays or be returned by U.S. Customs.

 • Please note that STH. CLAY TABLEWARE AND HOME is unable to cover any costs or delays caused by unpaid duties.

We encourage you to review these requirements before placing your order so your items can reach you smoothly.

 

FLAT RATE SHIPPING

  • Canada - We offer FREE standard shipping on all orders over CA$188 (exclusive of taxes and discounts). A $18 flat shipping rate applies to any order less than CA$188. Delivery standard is 3-7 business days.

  • United States - We offer FREE standard shipping for all orders over CA$350 (exclusive of duties, taxes and discounts). A $25 flat shipping rate applies to any order less than CA$350. Delivery standard is 5-10 business days. *All additional taxes, customs, and import duties levied by the customers' local government are the responsibility of the customers.

  • Orders are generally shipped out within 48 hours of purchases (excluding pre-order items).

  • Please note that we do not guarantee the delivery time. All orders are trackable and do not need signatures upon delivery. Please track the delivery information in time.

  • As the sender, we do not take responsibility for shipping delays, lost, stolen or damaged caused by severe weather, courier mishandling or customs inspection.

  • Customers who need to ship outside Canada/US, your flat shipping cost will be calculated based on your shipping area. You will see the shipping fee after entering your shipping address during check out. Please feel free to contact us through WeChat (ID: sthclayor Instagram (sthclaytableware) if you need any assistance placing the order.





SELF PICKUP - 30 Times Square Blvd, Hamilton ON

We offer FREE self pick-up on Monday - Saturday, from 4pm - 8pm. Orders are generally ready for pickup within 48 hours (excluding pre-order items). Please contact us via email or WeChat (ID: sthclay) to schedule your pickup. 






LOCAL DELIVERY

We offer local delivery to many areas near Hamilton once a week. You will be contacted via text message on the day of delivery. Simply enter your postal code at checkout to find out if your address qualifies. Delivery costs vary based on your address and order value. Please see below for details.

  • Hamilton / Burlington
Free delivery on all orders over CA$135, a CA$10 local delivery fee applies to any order less than CA$135.

  • Mississauga / Oakville / Milton
Free delivery on all orders over CA$155, a CA$12 local delivery fee applies to any order less than CA$155.

  • Etobicoke / Downtown Toronto / Grimsby / St. Catharines / Cambridge
Free delivery on all orders over CA$185, a CA$15 delivery fee applies to any order less than CA$185.

  • North York / Vaughan / Richmond Hill / Markham / Scarborough
Free delivery on all orders over CA$200, a CA$18 delivery fee applies to any order less than CA$200.

 

 

Please feel free to contact us if you have any questions about returns or exchanges:

  • Email: info@sthclay.com
  • WeChat: sthclay
  • Instagram message: sthclaytableware