Shipping policy

Shipping Update for Our U.S. Customers

We’d like to let you know about an important update regarding shipments from Canada to the United States.

 • U.S. customs regulations now require all parcels, regardless of order value, to be subject to import duties and taxes.

 • These fees need to be settled in advance before your parcel can be released for delivery.

 • If duties remain unpaid, parcels may experience delays or be returned by U.S. Customs.

 • Please note that STH. CLAY TABLEWARE AND HOME is unable to cover any costs or delays caused by unpaid duties.

We encourage you to review these requirements before placing your order so your items can reach you smoothly.

FLAT RATE SHIPPING

• Canada - We offer FREE standard shipping on all orders over CA$188 (exclusive of taxes and discounts). A $18 flat shipping rate applies to any order less than CA$188. Delivery standard is 3-7 business days.

• United States - We offer FREE standard shipping for all orders over CA$350 (exclusive of duties, taxes and discounts). A $25 flat shipping rate applies to any order less than CA$350. Delivery standard is 5-10 business days. *All additional taxes, customs, and import duties levied by the customers' local government are the responsibility of the customers.

• Orders are generally shipped out within 48 hours of purchases (excluding pre-order items).

• Please note that we do not guarantee the delivery time. All orders are trackable and do not need signatures upon delivery. Please track the delivery information in time.

• As the sender, we do not take responsibility for shipping delays, lost, stolen or damaged caused by severe weather, courier mishandling or customs inspection.

• Customers who need to ship outside Canada/US, your flat shipping cost will be calculated based on your shipping area. You will see the shipping fee after entering your shipping address during check out. Please feel free to contact us through WeChat (ID: sthclay) or Instagram (sthclaytableware) if you need any assistance placing the order.

SELF PICKUP - 30 Times Square Blvd, Hamilton ON

LOCAL DELIVERY